Privacy Policy

This privacy policy sets out how we, EcoBright Plumbing & Heating Limited, use and protect any information that you give us when you use our website.


We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information, by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement and in  compliance with our other customer data protection policies.   


We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from January 2018.


What We Collect

We may collect the following information:


  • your name and address, including postcode 
  • your contact information, including email address
  • the equipment type and layout of your gas heating installation


What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reason:

  • Internal record keeping for gas services and inspections

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have in place suitable   physical, electronic and managerial procedures to safeguard and secure the information we collect online.  Our Data Protection Policy, internal Computer Usage Policy and IT Security Policy are available to you on request.


How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web  application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 


We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes only and then the data is removed from the system. 


Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not.  A cookie does  not in anyway give us access to your computer or any information about you, other than the data you choose to share with us. 


You can choose to accept or decline cookies.  Most web browsers automatically accept cookies but you can usually modify your browser setting to decline   cookies if you prefer. However this may prevent you from taking full advantage of our website.

Links to other Websites

Our website may contain links to other websites of interest.  However, once you have used these links to leave our site, you should note that we do not   have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst   visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable  to the website in question.

Controlling your personal Information

Whenever you are asked to fill in a form on the website, please look for the box that you can click to indicate that you do not want the information to  be used by anybody for direct marketing purposes


We will not sell or distribute your personal information to any third parties unless we are required by law to do so. 


Under the General Data Protection Regulation (GDPR) you have the right to request details of any personal information which we hold about you.  You also  have the right to request that we remove any of your information from our records.  

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible.  We will promptly  correct or remove any information found to be incorrect.

Write to Us

FAO Data Controller
EcoBright Plumbing & Heating Ltd

Unit 9 Park Gate Business Centre

Chandlers Way 

Park Gate

SO31 1FQ